Refund Policy

Pinnacle Concierge Refund Policy

At Pinnacle Concierge, we are committed to delivering exceptional service and complete satisfaction. We understand that sometimes circumstances change, and we want to ensure a fair and transparent process for refunds and cancellations.

Service Cancellations

• Services may be canceled at least 24 hours in advance of the scheduled service time to receive a full refund or credit.
   

• Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the service cost, depending on the resources already allocated.
   

Monthly Plans or Retainer Services

• Clients on a monthly or retainer plan may cancel at any time with 7 days' written notice prior to the next billing cycle.
   

• If services have already been rendered for the billing period, refunds will be prorated based on the number of unused service days or uncompleted tasks.
   

Non-Refundable Charges

• Fees for third-party services (e.g., maintenance, repairs, vendor bookings) are non-refundable once booked unless the vendor’s policy allows cancellation.
   

• Any expedited service or special-request fees may be non-refundable once fulfilled or committed.
   

Service Satisfaction Guarantee

If you are not satisfied with a service provided by Pinnacle Concierge Group:

• Please contact us within 48 hours of the service completion.

• We will review the issue and, if appropriate, offer a re-service, credit, or partial refund based on the circumstances.
   

How to Request a Refund

To request a refund or cancel a service, please contact us at:
📧 info@pinnacleconciergegrp.com
 

Please include:

• Your full name and contact information

• The service date and description

• Reason for your request
   

Policy Updates

Pinnacle Concierge reserves the right to modify this Refund Policy at any time. Updates will be posted to our website and made effective immediately unless stated otherwise.